Refund policy

 

Our Return & Refund Policy

Your satisfaction with your new purchase is our top priority. Because we operate in limited, small-batch quantities, we ask that you review our return guidelines below:

  • Eligibility: Returns are accepted on unworn, original-condition items with all tags and packaging intact.
  • Initiating a Return: Please contact our Customer Support team within 7 days of delivery to request a return authorization.
  • Return Window: Upon approval, items must be shipped back within 7 days. We are unable to accept returns shipped past this timeframe.
  • Return Shipping: Customers are responsible for return postage unless an item arrives defective. To make the process convenient, we will supply a prepaid shipping label and deduct the cost from your final refund.
  • Exchanges & Sale Items: Due to inventory constraints, we cannot process exchanges. Additionally, all marked-down or sale items are final sale.

 

 How to Initiate a Return

If you wish to return an item, please message our customer service at Azulique@outlook.com with the following information for us to process your return:
  1. Email title should say: RETURN
  2. Name
  3. Order number
  4. Item being returned
  5. Reason for return
  6. Return Shipping Address

 Once the customer service team emails you with the approval, you have 7 days to ship the item.

 Refunds will be issued to the original form of payment as soon as the item is received.